Question

I checked the box to have someone review my tax return but did not take up this option as the only options were to talk to someone within work hours - can this be removed

Forum|Forum|3 years ago
April 17, 2022
1 reply
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I cannot proceed with my tax return without paying the $40, but I never used this option as the only options were to connect with an expert during my working hours, and this was not a possibility for me.

TurboTaxSusan

Unfortunately, there is no way to downgrade a return. You would need to create a new return to go back to the original product.

To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.