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September 18, 2024
Question

Software Entered inforamtion into a line and the support could not clear it out to refile

  • September 18, 2024
  • 1 reply
  • 0 views

So the software generated an amount from a T4A(AS) as other income,  the customer support could not correct this and cannot refile,  however suggested completing a form to send to CRA.  This is not acceptable,  your software has a glitch in it's programming, and should be rectified to allow for refiling!

1 reply

September 19, 2024

Can you please confirm if you are using TurboTax Online or TurboTax Download?

January 22, 2025

Software says US 

I live in Canada

How do I change this?

Desktop software

January 23, 2025

We made some verifications in our system and you bought a Canadian product. We just resent you your receipt to your email.

 

To download your Canadian TurboTax Desktop, please visit this link.

 

Thank you for choosing TurboTax.