Amending tax return: amend return button does not work

Forum|Forum|1 year ago
January 14, 2025
5 replies
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I paid for Turbotax in 2024 and filed my 2023 tax return. I have just become aware that I need to amend my return. When I logged in to Turbtotax and clicked on my tax documents, I found the button that allows me to amend last year's return. When I click the button that says "amend using Turbotax online" nothing happens. I am not sure why it is not working. Do I need to purchase Turbotax again in 2025 to be able to amend last year's return? What am I missing?

TurboTax PLUS Online

CatinaT1

On the very first screen after you log in, it asks you to start. When scrolling down further, it says Your tax returns & documents. You can expand that, click on 2023, expand Amend, and the button is there.

How to amend my return?

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Paul H2Author

I can see the button. When I click the button, nothing happens. I have clicked it multiple times. I have logged in with different internet browsers. The button simply does not work. My wife is a programmer and she checked it out. She says the button is "dead."

mmassar3

I am having the same issue. Following this thread!

jmcho3

I am having the same issue.

DoninGA

@jmcho3 wrote:

I am having the same issue.

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents. Click on the Year 2023 and Click on Amend (change) return

If the link to amend is not active, clear cache and cookies on your web browser. If that does not correct the problem then change your web browser to one of these that you are not currently using, Google Chrome, Mozilla Firefox, Microsoft Edge

mmassar3

Unfortunately this is still not resolved. I have tried using both Safari and Chrome.

whfu

Same problem. 2022 and 2023 tax returns were e-filed with TurboTax and accepted. The "Amend using TurboTax Online" button is not working for both years.

silverleaf1

Same problem here. My online TurboTax for 2023 "amend" process goes in an infinite loop.

I purchased the desktop version of 2024 TurboTax Deluxe thinking may it would let me amend 2023. Now I find out I must have the 2023 desktop version of TurboTax.

The On Demand Tax Guidance says "You used TurboTax Online to prepare your previous year return. Follow these instruction to get a download of the version you need.

The link leads me to nothing.....just a bunch of complaining posts. Where am I supposed to get the 2023 download without paying for it again?

I have spent TWO HOURS on this just trying to complete a 1040-X with a simple amendment. If I could do it by hand, I would! I am just not an accountant. This is painful and unnecessary. Why can't it just WORK like it's supposed to?

Thanks......kind of sort of....

DoninGA

@silverleaf1 If you purchased one of the 2023 online editions you will need to contact TurboTax support so they can push a 2023 desktop installation file to your download account at no charge.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax