Question

Can't enter my w-2

Forum|Forum|4 years ago
March 31, 2022
2 replies
0 views

Can't enter my w-2. Says hit snag, return to previous topic to be sure you entered information correctly. All I can enter is EIN then I hit continue and keep getting this message.

TurboTax Home & Biz Windows

E

EbonyA

It shows that you are using the desktop product for Windows; if this is the case, try checking for updates. If the issue persists, reply here and we will further assist.

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T

Taxes213Author

I contacted turbo tax support and they couldn't get it to work either. So we decided it may be the disc so I was sent a download to try it again. I downloaded the new program and had the same issue. I tried several things and what I have found is that it may be the transfer of the 2020 return that is causing the issue.

When I transfer the tax2020 file I cannot enter a W-2. I get the "...hit a snag, go back to previous page and make sure info is entered correctly." Or something like that.

However, when I transfer using the pdf of the 2020 return I am able to add a W-2. However, this transfer does not include my depreciation info for business and rental property, etc. This is the main reason I use the program. Does anyone have any suggestions?

I tried to go back into TT2020 and resaved the return and used that one to transfer and no change. Still unable to enter a W-2.

B

Beechjock

I am using the desktop program. It imported information from my 2020 return but won't allow me to enter W2 information. It didn't ask me to import my W2 info, and just skipped over any "Wages and Salaries" details. Under "Your 2021 Income Summary" I now see a $0 for 2021 income although there is income in the 2020 column. When I hit the "Update" button, the window goes blank. "FEDERAL TAXES" is highlighted, as is "Wages & Income" but there is nothing else in the window under the "Wages & Income, Deductions & Credits, Other Tax Situations, Federal Review, Smart Check" line. If I click "Wages & Income" it takes me to "How do you want to enter your income?" It doesn't matter if I select "Guide me" or "I'll Explore on my own" as both take me back to the "Your 2021 Income Summary."