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April 15, 2019
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Filed 4/15 emailed 48 hr hold, penalty? Can it be removed?

  • April 15, 2019
  • 1 reply
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I submitted my taxes 4/15, procrastinator I know. Received an email saying there was a 48 hr hold due to duplicate account. (I filed using a new id because the old one would not reset) Since today is the last day will I be penalized for turbotax putting a hold on the account? It is possible to call and have the hold removed?

Best answer by bluedeb

If you are due a refund there is no penalty for filing a late return. This is a user to user forum, no one here can remove the hold. You can call TurboTax Support for help with your acc

In TurboTax Online: 

  1. Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
  2. Now select Help in the upper-right corner.
  3. Select Contact us at the bottom.
  4. Enter your question, select Continue and then:
    • Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or 
    • Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
    • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.

We're here from 5am to 9pm Pacific through April 14, and from 5am to midnight on April 15.

For answers to questions often asked by Free Edition customers, go here.

ount.

 

 

1 reply

bluedeb
bluedebAnswer
April 16, 2019

If you are due a refund there is no penalty for filing a late return. This is a user to user forum, no one here can remove the hold. You can call TurboTax Support for help with your acc

In TurboTax Online: 

  1. Sign in to your account (if you haven't already). This helps us provide more personalized answers and help options for you.
  2. Now select Help in the upper-right corner.
  3. Select Contact us at the bottom.
  4. Enter your question, select Continue and then:
    • Post it to our community 24/7 and get an answer from a tax expert, other specialist or customer like yourself; or 
    • Talk one-on-one: Follow the instructions to call us, get a callback, or schedule a call (options vary depending on your question).
    • Free Edition (without PLUS): When you select Talk to a specialist, you'll be asked to add PLUS benefits first.

In TurboTax CD/Download: Go here for one-on-one help from a live TurboTax Expert, CPA, or Specialist.

We're here from 5am to 9pm Pacific through April 14, and from 5am to midnight on April 15.

For answers to questions often asked by Free Edition customers, go here.

ount.