Question

Free Audit Defense is not free

Forum|Forum|1 year ago
May 16, 2024
3 replies
0 views

Today I received and email from TurboTax advising that I have a benefit for Audit Defense that is free. All I need to do is to open up my return (2023), go to Review and select Audit Defense and follow the instructions. The instructions in the email says that I will not be charged but the TurboTax software indicates that I will be charged $45 and it is asking for credit card information to assess the charge. Is this email a Scam of sorts.

J

JotikaT2

Audit defense can only be purchased when you file your taxes. This does sound like a phishing attempt.

Please use this link to report the phishing email to Intuit.

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S

sallywing

I got the same thing. It doesn't seem to be phishing.

The Turbo Tax sign-up request and ensuing confirm email shows that it was free and receipt shows zero.

The turbo Tax printed tax form includes a letter stating it costs $60.

I've had several email conversations with Audit Defense, and they say it's all up to Turbo Tax, not them. (Plus they keep wanting to speak by phone, which I did not want to do.)

So, there is no way to get an answer from Turbo Tax without a phone call, and I prefer email discussions.

Not happy with Turbo Tax in this Audit Defense case.

E

evrythngzen

Anyone get any answers on this. I jus got the email that the time to sign up for the free defense is ending soon, followed all the promts, it says you don't need to enter a credit card but you can't move forward without entering a credit card. This is so confusing and frustrating.