Question

I cannot locate my 2023 tax return from Turbo Tax. Where do I find this? It apparently didn't print like the IRS wants it to look like and I need to go back and look

Forum|Forum|1 year ago
January 21, 2025
4 replies
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They are saying that it printed incorrectly and I need to send it to them again fixed. But I can't find it.

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

Start a 2024 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m5y4ch1y

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-tax-file-computer/L0XJvPaJr_US_en_US?uid=lro5b507

You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return.

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/pub/irs-pdf/f4506.pdf

SAVE YOUR TAX RETURNS !

EVERY year before mid-October you should save a copy of your tax return as a pdf and print a copy of it for your records. That way you will not be searching online frantically when you need it for a lender, FAFSA forms, your next tax return, etc.

https://ttlc.intuit.com/questions/1899779-what-s-the-difference-between-the-tax-data-file-and-the-pdf-file

https://ttlc.intuit.com/questions/1912466-how-do-i-save-my-return-as-a-pdf-in-the-turbotax-software-for-windows •

NOTE: TurboTax and the IRS save returns for seven years. Returns older than seven years are purged.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

P

Pseeb

I just spent an hour on the phone with Fredelyne @TurboTax and my issue was not resolved. I have been using TurboTax every year for at least 15 years. This year, TurboTax online said they couldn’t import my last year’s tax returns because “it looks like you didn’t file with TurboTax .. which, of course, I did. I was told that maybe I used the wrong TT acct, which I didn’t and finally they found my acct/return. I asked them to download it to my acct and was given no help. Then I received an email with 10 or 12 links to “help” me .. many of the links were bad links. I asked several times to speak to a supervisor or someone who was more knowledgeable and could help me with my problem and was repeatedly told “I’m still checking with my sources.” I can’t be the only one having this issue!

pseeb

M

mesquitebean

@ Pseeb

No, you are not the only one. Finding a prior-year return is one of the common questions in the forum.

For the sake of completeness, since you haven't outright stated, I'll ask you to confirm if your 2023 return was prepared Online, or did you use 2023 desktop software (CD/download?) Any return prepared in desktop TurboTax will not be in an online account. So if you did use 2023 Online TurboTax, here's how you can look further:

I know you said you only have 1 online account, but did you try looking for more than 1 account anyway (see steps below?) We forum users help people in this forum everyday who are adamant that they only have 1 account, and most often they tend to have another. And you said that TurboTax Support finally found something/somewhere so we don't know where they found it.

Perhaps you have already done all of the following, but this is how most people can look for multiple accounts by following the instructions exactly.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access. If still unsuccessful, I've also provided below a method that doesn't require phone or email address.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You can copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method that doesn't use either:

Do the browser clearing again, close and reopen browser. Then go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.

S

SKoehler1

Hello, I have done my tax returns every year on turbo tax and it saying They can’t find them. I pay the extra money each year to have it all documented, I need the code to put my new taxes through

CatinaT1

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

8

8923014f

need to get copy of our 2023 tax year return

DoninGA

@8923014f wrote:

need to get copy of our 2023 tax year return

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

A

Askariamari

Same here I can’t find neither one

M

mesquitebean

@Askariamari wrote:
Same here I can’t find neither one

I'm not sure what "neither one" means. Does that mean you can't find both the 2023 and current 2024 returns?

Or does neither one mean "Federal and state?" or something else?

This answer assumes your 2023 return was prepared in Online TurboTax. Any return prepared in desktop TurboTax will not be in an Online account. Here's how one would normally find past-year online returns and how to troubleshoot for multiple accounts (User IDs) if necessary. Many people end up with more than 1 account. The pathway to download the PDF depends on whether or not you have started an online 2024 return. I provide both scenarios below, so choose which one is appropriate for your situation.

If you have not yet started a 2024 online return:

Sign in to your account. What you see next depends on whether or not you have already started a 2024 return in that account. If your left column menu is minimal, and does not have a Tax Home tab displayed, that would imply you have not started preparing a 2024 return in that account. If you haven't yet started a return, it will start asking you some questions. Answer those preliminary questions (you don't actually have to prepare a return), and then when you are far enough into the process the left menu column will change, and you'll then see a Tax Home option. Do not click the Documents tab. Instead, click on Tax Home. Then on the Tax Home screen, scroll way down to the bottom to "Your Tax Returns & Documents". Expand that section and choose the past year you want. If your past returns are not shown there, then you likely have multiple accounts and signed into the wrong one. I'll tell you below how to troubleshoot.

If you have already started a 2024 return:

Log in, and if you've already started a 2024 return in that account, then it may already open at the Tax Home. If not, click the Tax Home tab in the left column menu. Do not use the Documents tab. At the Tax Home scroll down and expand "Your Tax Returns & Documents." If the past returns are not there, see the steps below.

If you do all that and can't find the past return, here's how to look for multiple accounts:

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by other parameters.