I completed my California state tax refund on January 30th and efiled. Why is it still have pending status throughTurboTax?

Forum|Forum|5 years ago
February 16, 2021
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TurboTax Deluxe Online

DoninGA

The tax return is Pending because the state of California has not pulled your tax return from the TurboTax servers.

The state was not able to pull the state return until the federal tax return that was e-filed has been accepted by the IRS. The IRS did not officially open until 02/12/2021.

dennmatuAuthor

Thanks Donin. Should I just remain patient? My federal return was accepted today.

DoninGA

@dennmatu wrote:

Thanks Donin. Should I just remain patient? My federal return was accepted today.

Yes, you will need to be patient when it comes to California tax returns.

NC97

I filed my taxes early (2/7/12). IRS was accepted on 2/12/21 and CA still show pending. I've been using Turbotax for over 20 years now and never had this issue. As like others, CA acceptance would follow the IRS within hours. I don't have complicated taxes, and only major change was a job change last year. Can't understand why it would be pending. On hold now with turbotax. Reading everyone's comments seems this might be a waste of time. I'm concerned that my taxes will not be filed promptly to CA, and issues will arise if I need to mail it in. Wish Turbotax would give us an option to resend with notification that the tax return was previously sent.

HB88

I'm still on the phone with a turbotax rep, truly an honest person and wishes he could fix it but has no control, he is elevating it to this supervisor but he agrees this is a turbotax problem. he has his consumer hat on like us.

NC97

I'm glad you were able to get through. Was on hold for 55 mins then dead silence. The music disappeared and silence. Stayed on for an additional 5 mins, but silence remained. Will try again in the morning.

Antmanz

It’s not just turbo tax I used credit karma like I did last year. Last year it was accepted in a few hours. I filled on Feb 14th, fed was accepted on the 15th but still waiting for the state

cloats

Believe it or not if you do follow this recommendation to email the Turbo Tax CEO it does work. A friend did so and got a response from one of his VP’s who investigated a similar pending hold on returns in another state other than CA. It is a real issue as CA returns are all in a pending status due to server transmission problem with Intuit. Flood his office. It does work.

Torresmc2

Thank you everyone for your posts. I too am experiencing the same issue with my state return still pending though my IRS return was accepted on 2/12. I emailed the CEO as he has a responsibility to help resolve our problem.

GabiU

We're researching this. Thank you all for your patience.
I will update this thread once I have more information.

**Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"

GabiU

**Update**

Some of you have noticed an issue where your return has been in a pending status multiple days. This pending status means we noticed an issue that may have caused your return to be rejected and are doing an extra review to assess the reason it was flagged, resolve it for you, or identify what you need to do to ensure everything is accurate and your return is accepted.

If this applies to you, we will be sending you an email within 48 hours with confirmation that your return has been filed, or instructions for any additional steps that need to be taken to ensure an accurate return is filed, accepted, and you receive every dollar you deserve. We apologize again this has caused a delay in receiving your refund.

**Say "Thanks" by clicking the thumb icon in a post **Mark the post that answers your question by clicking on "Mark as Best Answer"

HB88

People need to stop marking these threads at Solved. If this is the Admin @GabiU doing this than shame on you. This is not a solved issue.

Also your response is the same exact response I got from the Office of the President after contacting the VP's and CEO.

No one asked me anything specific about my account or social yet they provided the same Canned response you are posting. This is not solving the problem, it is a canned response and people are no hoping something will be updates even though many of us have wait already and still have a Pending status.

So Stop making these Threads as Solved until someone actually gets real solutions from Turbotax rather than canned responses from some office and now the Admins on this forum.

This is poor damage control and the PR will follow!

acrane0129

my Ga is still pending too. FED accepted 5 days ago. Also wmr says wrong information. I am regretting using Turbo because I've never had issues in over 13 years with her block. This is ridiculous

Anonymous

acrane0129, wanted to let you know that I've been using TurboTax for a couple of decades and this is the first time this has happened. With everything that has happened in 2020, I am disappointed, frustrated, but not surprised!

myspencer50

A week ago, I was the first one with this problem! C'mon Turbo Tax,. you need to investigate this. I had my CA refund on Feb. 11 th last year. This year my refund sits in limbo in your files.

Cynthia0742

This is crazy! The same thing happened to me. Turbo Tax...bad answers and placed on hold for 2 hours!!!. They need to refund everyone's money they charged. Does anyone know of another service where you can efile Calif returns only? First the snafu with the stimulus payments in January...now this!!

Pattycsu

I sent an email to the CEO as someone suggested in this thread since I had the exact same issue. I received an email back within the hour saying that my return had been flagged for some issue by turbo tax and they are doing an extra review and that I will have an update in 48 hours. Quite frustrating since my federal has been submitted without issue.