I’m supposed to get a refund but instead it’s try to take the amount out why

If you have outstanding taxes, or child support you may have an offset to your tax refund.

Once TurboTax releases the tax return to the IRS, it is totally in their hands.

"The Department of Treasury's Bureau of the Fiscal Service (BFS) issues IRS tax refunds. 

Through the Treasury Offset Program (TOP) program, (BFS) may reduce your refund (overpayment) and offset it to pay:

• Past-due child support;
• Federal agency nontax debts;
• State income tax obligations; or
• Certain unemployment compensation debts owed to a state (generally, these are debts for
  • compensation paid due to fraud, or
  • contributions owing to a state fund that weren't paid)."
• Please see the original IRS article Reduced refund

You can check the status of your tax return.  You will need:

• Social Security Number.
• Tax return year.
• Hilling Status.
• Exact refund amount

 Please click here to enter your information  Check Your Refund .

If you wish to contact the IRS, you can call toll-free at 800-829-1040 or contact a Taxpayer Assistance Center Local IRS Office.

Please contact us again with any additional questions or to provide some additional details.