I need help with last year’s taxes

For 2023?    What does the IRS refund site show for the refund that was issued to you?  You can still look on the IRS site now and see information for 2023.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 What does your state show for the refund they sent to you?   Does your account show that both your federal and state returns were accepted?   Did the IRS or your state send you a letter about reducing your refund for back taxes, child support, or any other state debt owed?

Did you pay your TurboTax fees by having them deducted from your federal refund?    When you received your federal refund did you remember that some of it would be deducted for those fees?   

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k

What is Refund Processing Service?