Question

I printed my return (haven't mailed or filed yet) and realized I made a mistake. I would like to start over.

Forum|Forum|6 years ago
October 15, 2019
3 replies
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TurboTax Premier Online

You can get back into your return by following the instructions in the TurboTax FAQ below. Since you haven't yet e-filed or mailed, you can make any corrections you need to. Then proceed on to the FILE section and then either print or e-file.

https://ttlc.intuit.com/community/my-tax-return/help/how-can-i-access-my-return-after-i-ve-e-filed-or-printed-it/00/27591

Once you've made payment for your TurboTax Online program, you won't be able to use the "Clear and Start Over" feature. Since you have printed your return, you obviously have made payment. You'll need to just make corrections as needed before filing.

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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

G

geedub66Author

I don't want to amend my return, I just want to start over from scratch.

I have not filed the return yet, why is this so difficult?

G

geedub66Author

Once you pay TurboTax and print your return, TurboTax treats this as if you've already filed it. All I did was print it.

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lanhtran14

I printed out my return using turbo premier but then found an error. I want to start over again. How can I do it?

Kat11_2

@lanhtran14 I don't think you can completely start over in this instance since you've already paid your fees. Please contact TurboTax Customer Support during business hours using the info I'm linking below.

How do I contact TurboTax?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

1

1maroulis

I need to make corrections and you ask me to purchase again why i did not finish filling [email address removed]

[phone number removed] I paid $80.00 dollars I will cuncel you out if i donot get to finish filing

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VolvoGirl

If you paid for the Online version you can ask for the Desktop download program to finish. Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

How to finish a prior year online return

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-started-in-turbotax-online/00/26322

You will first need to download the tax data file from Online. It will end in .tax2020. You can download the tax file for free. Then you need to install the Desktop program.

After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).