Question

I received my refund check but no one will cash it why can't I cash my refund check

Forum|Forum|1 year ago
February 28, 2025
9 replies
0 views

They said they can't verify it

Where are you trying to cash your check? If you have an actual bank account at a brick and mortar bank, you could simply deposit the check and wait for the check to clear and use the money as needed, like people do with normal checking accounts. Do you not have a bank account? Are you just going to "check cashing" places that charge a fee to cash a check?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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jabem56Author

Um OMG how stupid of me!🤬 to answer your question yes I do and I also have a paypal account and I still couldn't deposit it fun fact regardless of what you do deposit it or cash it the **bleep**ing check has to be verified and they apparently can not verify it my bank and every were else has said the same thing they can't verify it soooooooo if you don't have any helpful information for me you can kindly **bleep** right the **beep** off thank you so very much

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BrittanyS

Please contact us here to further discuss the issue.

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jabem56Author

I have tried calling you all I get is a computer

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Mike9241

It's out of Turbotax's hands to deal with your situation.

were you expecting a refund? Was it what yo were expecting? Maybe your spouse filed and claimed the refund. Also, there are many refund scams going around including the issuance of fake refub=nd checks to taxpayers. then a person saying they are with the IRS calls and says you must return the money using personal funds.

> Do not deposit or cash the check until you have confirmed its authenticity with the IRS.
> Contact the IRS directly by calling their toll-free numbers: 800-829-1040 (for individuals) or 800-829-4933 (for businesses).
> Explain the situation to an IRS agent and ask for verification.
> The IRS agent will assist you in determining why you received the check and whether anyone else filed for it without your knowledge.
> If it is determined to be fraudulent, report it to the IRS immediately to protect yourself from further financial losses.

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KathiL719

Same issues here! It’s crazy. Walmart said they couldn’t cash it because it was showing “fraudulent instrument”. What is going on?? The check cashing place cashed it but called me back to say they couldn’t verify with the phone number on the check. My info could not be found. Is there another lawsuit about to happen? And before someone gets smart- no- I don’t have a bank account. I am currently in the middle of changing banks due to a divorce.

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MrsWatkins97

What check cashing place did you get yours cashed because everywhere I’m going there denying me?

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Atole

It’s a scam!!! I talked to the IRS. Intuit DOES NOT SEND TAX REFUNDS! I Checked with cashing places and banks and they all said it was fake! I put the wrong account number on my tax forms with turbo tax and IRS sent the fund but then was rejected. So when I got that check in mail I thought wow that was fast. Turns out the IrS says it takes 5 weeks to get a paper check! Hope this helps

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Opus 17

No one on this board has access to your financial information. We have flagged this for a moderator to review. The turbotax customer support number is here.

https://ttlc.intuit.com/turbotax-support/en-us/contact

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Briannalee

Have they given you a solution? I literally am having the same problem and something told me to google search it and this was the first forum that popped up. They told me there would be a solution within 3 days and they have a team working on it.

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Afields2025

Who did you talk to that gave you that information. I received my check yesterday and tried to cash it at 3 different places and all 3 refused it .

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Briannalee

I called the number on the check, they transferred me a couple times then that’s what they told me.

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SarahGabriella

I’ve received a paper check from them aswell, tried to deposit it to TWO banks, one mobile and one in person& they denied it each time. The first bank which was mobile said the check was fraudulent, and terminated my account. I went in person to deposit check to another bank, and Im on the app and it shows return check charge back. This has been a nightmare!!!! Everytime I call turbotax they said 3 business days but i been dealing with the same issue since last Wednesday!

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KathiL719

Guys- there is a Facebook group dedicated to this issue! We are getting the word out! I have sent the story to my local news station.

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SarahGabriella

Whats the facebook group?

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Mmnmm

I also am dealing with this same situation. I deposited the check into my bank account and my whole account is frozen. The check flagged there system for fraud. They are saying they can not verify the check it's been five days now.

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KathiL719

I’m so sorry. I wish there was an easy fix for this situation.

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Briannalee

I just got a call back from TurboTax from the team that was supposed to be working on the issue. They said that their solution was for me to create another bank account with a different traditional bank or have it sent back to the IRS and it’ll take about 10 weeks for me to get the refund back. what’s absolutely baffling to me is the fact the representative tried to blame it on the banks, and the people that we took the checks to for the reason they weren’t accepting the checks.

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Atole

It’s a scam!!! I talked to the IRS. Intuit DOES NOT SEND TAX REFUNDS! I Checked with cashing places and banks and they all said it was fake! I put the wrong account number on my tax forms with turbo tax and IRS sent the fund but then was rejected. So when I got that check in mail I thought wow that was fast. Turns out the IrS says it takes 5 weeks to get a paper check! Hope this helps.

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Ameijahj

The same thing is happening to me. My bank is saying they can’t verify the check so therefore it cannot be cashed/ deposited.

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JotikaT2

Thank you for reaching out to us. We understand you are encountering issues with cashing your TurboTax Up to 5 Days Early tax refund check. We are committed to ensuring you access your refund swiftly and smoothly. Please rest assured that your check is legitimate and contains several security features to facilitate a hassle-free deposit.

Tips to deposit (we recommend depositing your check to avoid delays) or cash your check:

Deposit at a bank: Depositing your check into your bank account is preferred over cashing it. Check-cashing locations may charge fees and be less likely to cash large checks like tax refunds.
Name Matching: For bank deposits, ensure the name on your check matches the name on the bank account where you intend to deposit it.
Bank Holds: Your bank may place a temporary hold on the funds until the check clears. This is a standard bank policy and is not an indication the check is fraudulent. We have no control over this process.
Bank and check cashing limits: Many banks and check cashing locations have maximum limits on check amounts they will cash. Ask your bank or check-cashing location what their limit is prior to visiting to determine whether you can cash it there.
Check Cashing Tips: The person(s) whose name(s) are on the check must be present and present ID to cash the check. For example – if a check name says “John Doe and Jane Doe” on it, then both John Doe and Jane Doe need to cash the check together in person. Each person must bring a valid government-issued identification card – driver’s license, passport, state-issued ID card.
Enhanced Security: This check is issued with the highest security standards. If your bank or check-cashing service has any concerns, they can verify it directly with Intuit by calling 1-800-780-9247. A dedicated team is available to assist with verification.
Check Returns: If your check is uncashed after 90 days, we will void your check and return your refund to the IRS. You may then work directly with the IRS to receive your tax refund.

Your refund check contains security features to ensure a hassle-free deposit, including:

Magnetic ink that's only readable by special check cashing machines.
Reflective ink shows hidden words if the check is copied.
Images on the check that disappear if the check is copied.
Microtext printed on the check that is too small to see with the naked eye, and too small to be copied or scanned.
Check background printed with special ink that fades to white when copied and bleeds when it comes in contact with liquids.
Special test strips that react to check washing chemicals such as acetone.

Note: If you have tried all of the items above and are still having issues with getting your check cashed, you can also reach out to us at 1-800-335-9612 and request a new check.

We appreciate your patience and understanding during this period.

@Ameijahj

@Atole

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