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shannon022017

Question

Irs says my federal refund was deposited but i dont see it in my bank account

Forum|Forum|6 years ago
June 3, 2019
24 replies
0 views

No text available

TurboTax Free Edition Online

mesquitebean

The IRS says to allow up to 5 days due to variations in bank processing times/procedures.

However...did you have any TurboTax Fees that you chose to pay out of your Federal refund? If so, your funds go first from the IRS to an intermediary bank where the fees are subtracted. If you used that service, we can give you more details, and how to log into the intermediary company to check on the funds.

ellendwills

I do have a Turbo tax credited to my acct but where is my refund.

Critter

Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. The status in TurboTax will remain as "accepted."

Check the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for your state’s status.

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

Were you having the refund direct deposited to your bank account directly ?

If the IRS has actually sent the funds, the IRS FAQ page says to allow "up to 5 days" due to variations in bank processing procedures and times.

If so did you enter the correct routing & account number for an ACH transfer ? Here is how you can see your deposit information:

Your direct deposit information will be at the bottom of your Form 1040.

To view your 1040 after filing, Sign into TurboTax > Taxes > Tax Timeline > Some other things you can do > Download/print (.pdf).

Please see the following FAQ article below if you entered in the wrong bank account information.

https://ttlc.intuit.com/questions/1901677

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card. This process can take up to 3 business days or more.

Check the IRS : https://www.irs.gov/Refunds

Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa : If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Did you have the TT fees withheld from the federal refund and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account. This process can take up to 3 business days or more.

Check the IRS : https://www.irs.gov/Refunds

Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx

shannon022017Author

I have no fees

jasonheard585

How

tamesha1029

Yes I ha e fees

mesquitebean

@tamesha1029
This is an old thread from 2 years ago. Please see the answer in this other thread that will tell you how to check on your refund with the third-party company if you had fees paid out of it:

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/4652377-irs-said-that-our-money-has-been-send-and-apparently-it-s-not-showing-in-our-account">https://ttlc.intuit.com/questions/4652377-irs-said-that-our-money-has-been-send-and-apparently-it-s-not-showing-in-our-account</a>

I'll close this old thread.

mesquitebean

If you had no TurboTax fees, then the deposit involves only the IRS and your bank.

First view or print your return and look at the deposit information to be sure the account and routing numbers were correct.

The IRS says wait up to 5 days before contacting your bank due to variations in different bank processing times/procedures. You can ask your bank if a direct deposit was attempted and refused.

If after 5 days, your bank still says they didn't receive it, you can phone the IRS to verify where they sent the funds.

IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do not choose the first choice re: "Refund", or it will send you to an automated phone line.
Instead, press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

ellendwills

How do I see the income tax Form the irs uses to pay refund

Brendnswam

I did not receive my refund but the irs is saying it was deposited on 2/12/2020

ellendwills

The irs said refund was deposited 3/17/20 but my bank has no record. What do I need to do

mesquitebean

@ellendwills wrote:
The irs said refund was deposited 3/17/20 but my bank has no record. What do I need to do

Did you have any TurboTax Fees that you chose to pay out of your Federal refund? If so, your funds go first from the IRS to an intermediary bank where the fees are subtracted. If you used that service, we can give you more details, and how to log into the intermediary company (SBTPG) to check on the funds.

Bugsdom2013

The irs says my funds was scheduled to be deposited on june 24,2020. It was not. I checked with the bank and nothing. Checked back on irs site and date still says June 24

What now?

DoninGA

@Bugsdom2013 wrote:

The irs says my funds was scheduled to be deposited on june 24,2020. It was not. I checked with the bank and nothing. Checked back on irs site and date still says June 24

What now?

IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

What is happening when Where’s My Refund? shows my refund’s status as approved?
We’ve approved your refund. We are preparing to send your refund to your bank or directly to you in the mail. This status will tell you when we will send the refund to your bank (if you selected the direct deposit option). Please wait 5 days after we’ve sent the refund to check with your bank about your refund, since banks vary in how and when they credit funds. (It could take several weeks before you receive a mailed refund check.)

mesquitebean

@Bugsdom2013

In addition to DoninGA's answer above, did you happen to pay any TurboTax fees out of your refund?

If so, there is another link in the chain that you can check in the meantime if you used that service to pay fees.

If you chose that option to pay the fees, after the IRS releases your refund, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest of the funds on to your bank (or card.) If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG).

Seantastic12

Just looking for my refund let me know what's going on please.

mesquitebean

@ Seantastic12 wrote:
Just looking for my refund let me know what's going on please.

No one can know anything specific in this user community about your refund, but we can tell you some things to check.

What's your story? We don't know anything about your situation, or what you have already done. So we have to start at the beginning:

First of all, if you efiled, are you sure your return was successfully filed and accepted? (If you used Online TurboTax, you can check at the Tax Home of your online account.)

If so, then what do you find at the IRS "Where's My Refund" tool?

https://www.irs.gov/Refunds

Does it say your return is still processing, or does it say a refund has already been sent?

Did you choose to pay any TurboTax fees out of your Federal refund? If so, and if the IRS tool says the refund has been sent, it first goes from the IRS to an intermediary bank where the fees are subtracted. If that's your situation, and the refund has been sent, we can tell you how to check on it at the company website that handles that process.