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R
ranamaska
March 11, 2024
Question

live tax advisor messages?

  • March 11, 2024
  • 1 reply
  • 0 views

Still looking for the location of messages from the live tax advisor.  Using the MAC desktop version of turbotax deluxe with the live tax advisor addition. Received several emails -- 

"Hi there!

Your expert just sent you a new message about your return.
To check your messages and respond, sign in to your TurboTax account.
 
The "sign in" link takes me to a page with no messages or mailbox or instructions to find either.
opens to "myturbotax.intuit.com"

    1 reply

    M
    MonikaK1
    March 12, 2024

    TurboTax Live is available for TurboTax Online customers only. TurboTax Live isn't available in the TurboTax Desktop software. See this help article.

     

    I recommend that you contact TurboTax Support for assistance. They may be able to set up a Glance screenshare session if needed.

     

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
      R
      ranamaskaAuthor
      March 12, 2024

      It is available for an additional $50 paid from within the application during processing.

      R
      ranamaskaAuthor
      March 20, 2025

      sometimes when we are really stupid we really need a lot of help!

      I needed a lot of help!

       

      Thanks to the A-Team 😘

      Katie - Teresa - Kristina - Catina - Isabella - Monika - Linda - Victoria

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