Question

My bank did not receive my tax refund. Who can I call for help

Forum|Forum|1 year ago
March 9, 2025
1 reply
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TurboTax Deluxe Online

DoninGA

What is the status of your federal tax refund on the IRS website - https://www.irs.gov/refunds

Did you request to have your TurboTax account fees paid from the federal tax refund?

H

Hopewell423Author

The IRS sent the money to my bank on March 3rd. The bank has no record of the deposit. I would like to talk to an IRS representative to track the deposit and confirm the routing and account number. Is there a phone number to call to get help with locating the Tax Return or simply having them mail a check. I am concerned the Tax Return was deposited into someone else's account. Thank you

DoninGA

@Hopewell423 Did you request to have the TurboTax account fees paid from the federal tax refund? If so,

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com