Question

My returns have been ‘pending’ for days now and turbo tax told me there is nothing they can do. IRS has no record of them. What do I do?

Forum|Forum|4 years ago
February 1, 2022
12 replies
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TurboTax Deluxe Online

Please know that is the IRS that has to approve your return, not Turbo Tax. It varies, but normally it takes 24-48 hours. Also, the identity-protection safeguards implemented by the IRS in recent years may account for longer wait times. Eventually, you will receive an email letting you know whether or not your return has been accepted or rejected. TurboTax FAQ "What does Pending mean? "states, "Pending simply means that your e-filed return is on its way and that the government hasn't accepted or rejected it yet.

If you contact the government or try to look up your refund status while your return is still pending, don't be surprised if they tell you "no record found." This is normal; until the government starts reviewing and processing your return, they won't have any record of it."

What does "Pending" mean?

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J

jenniferclossAuthor

Are the longer than 48 hrs normal now? I have never had a return take this long to be accepted. If it’s not accepted after a week or so, can I cancel it and refile? Could there be a glitch?

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MichelleLO

Sometimes it takes a bit longer for tax returns to get transmitted and accepted. Please see the following TurboTax Help Article for more information.

Why is my return still pending?

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W

Wylimichelle

I am actually having the same issue and it has been more than 48 hours and my return is still pending. I also used a new email address and received the security email. Would it be possible to know if TurboTax actually submitted my tax return at all?

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CarissaM

Please follow the instructions here to check the status of your return. As long as it shows pending, then your return was sent via e-file. It can take longer than 48 hours for your return to be accepted, depending on the return. @Wylimichelle

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M

mike_locke

Turbotax needs to fix this experience. My extension is also pending and its likely to run past the deadline. I have a huge estimated Tax payment that's pending along with it - so I have to wait this out. While waiting, I realized I could have just gone directly to the IRS website (Direct Pay) and pay my estimated taxes and get the extension automatically. But I don't want to do that now as it might cause a double payment if my pending status is accepted. Turbotax has a great User Experience overall, but this is one they need to fix.

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SpiderStacy

Jennifer …. Did you by chance use a DIFFERENT TurboTax account this year? One account one year and another this year?…. I may be in same boat.

dud you ever get “accepted”.

D

Dulce1887

Yes I filed on the 30th of January, I got an email saying we noticed you used a different account than last year and your taxes will be held for 48 hours “It says call to verify it’s you” but that is pointless they just say wait the 48hour then I called after 48hours passed they just kept say it’s green we see it on our end but finally on the 6th of February I got an email it was accepted around 4pm just after I gave up and the state must have went through before but I wasn’t notified because I got an email around 1 pm saying it had already been deposited into my credit karma account I checked and it was there I’ll update when they deposit my federal

D

Deebow

Any update on this? I called and said I was filing with a new account but no change

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CarissaM

It is best to contact us by phone on this, as we are unable to access your account from this public forum. You can click here to contact us. @Deebow

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T

Themushj

I believe TurboTax's e-Filing Status check is Broke.

I say this because

1) My Federal return was accepted as evidenced by an email and on the IRS website they posted "accepted" and a date for my refund.

2) The state where I live was accepted as evidenced by an email.

3) Another state return I had to do was accepted as evidenced by an email and a withdraw of the amount I owed in taxes for that state.

All three were accepted by an email in two days.

Its been 5 days and TurboTax Premier still states Pending in for all three above.

Their pat answer is not doing justice to their otherwise great software and this community.

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Nmont

My daughter's father keeps fraudulently claiming them on his taxes when they live with me. 365 days a year. He does not take care of or support them in any way. so the past 3 years my refund has been rejected and has accepted my question is. I already filed my federal return before. The IRS started accepting and processing them. Is it on a first come first? Serve basis?? So if I submitted? My federal returned before him once. The IRS starts accepting and processing them. Will mind get accepted first

DoninGA

@Nmont wrote:

My daughter's father keeps fraudulently claiming them on his taxes when they live with me. 365 days a year. He does not take care of or support them in any way. so the past 3 years my refund has been rejected and has accepted my question is. I already filed my federal return before. The IRS started accepting and processing them. Is it on a first come first? Serve basis?? So if I submitted? My federal returned before him once. The IRS starts accepting and processing them. Will mind get accepted first

If he also e-files the 2023 tax return before the IRS opens on January 29, 2024 there is no way to know which return will be accepted first. The IRS pulls returns from the various servers of tax preparation companies in no particular order of them being placed on the servers.

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Nmont

Ok. I was told n under the impression that it was a first come first serve basis, per the IRS. I was told that if a person efiles Their federal tax return before the IRS accepts them that it just sits in line in a queue. Pretty much until the IRS starts accepting. I'm improcessing them so therefore, it would be a first comparison basis. That is what the eye arrests told me

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Floresgirlmom

I’m going through the same issue! Please tell me you had some resolution? What ended up happening with yours? I’m going on a week pending when turbo tax issued a 48 hour hold.

DoninGA

@Floresgirlmom wrote:

I’m going through the same issue! Please tell me you had some resolution? What ended up happening with yours? I’m going on a week pending when turbo tax issued a 48 hour hold.

The IRS just opened today for accepting or rejecting tax returns. Your federal tax return should be processed at any time on or after 01/29/2024 by the IRS.

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Amanda L

I filed Jan 29pm 6pm est and my friend at the same time. She’s been accepted immediately and I’m stuck in pending…. The only thing that changed this year is that I made a new account because I’m filing separately since my spouse and I are no longer together. He filed his return 20 mins ago and it was accepted instantly!

why is it still pending? Makes no sense! 3 days!

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Cutieroc76

Exactly same thing is happening with me! Filing separate. How long did yours take?

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Hairstylistmom

I’m on hour 74 still pending. It’s insane no email about anything.

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Everosorio1234

Tomorrow Monday February 5th I turn 1 week of waiting hopefully something comes up tomorrow and they accept it already . Let’s keep each other updating !