Paid Intuit for its services and to no avail come Tax Day?

Forum|Forum|11 months ago
April 15, 2025
1 reply
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I've paid Intuit to file my taxes and they've sent me 3 or 4 emails stating the problem is on their side and they "haven't forgotten about me" but here it is Tax Day and the issue was never resolved. So I submitted a request for a call back and the person called me, made me screen share and said "Bear with me...just a moment" and about 1 minute later the call dropped. The system is asking for an EIN while filing a 1099-NEC and the Payer only provided an SSN since I'm not employed by the payer. The form even shows "EIN_______ or SSN________"

which was filled out correctly.

So now what do I tell the IRS when I'm late filing?

SharonD007

You can file an extension. The extension gives you until October 15, 2025 to file your taxes without getting a failure to file penalty. You don't get extra time to pay your taxes so you must pay any taxes that you may have that are due by April 15, 2025 so you won't be assessed the failure to pay penalty.

Refer to the TurboTax Help article How do I file an IRS tax extension?. If you need to file a state extension, review the article How do I file an extension for my personal state taxes?

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merle_63Author

No need to file an extension. The assistant finally called me back after the call got dropped. Apparently your software doesn't recognize the difference between a "0" and a blank space. It's too bad it took almost 2 weeks to figure it out. But I got my taxes filed.