Question

Paid Turbotax fee in error

Forum|Forum|1 year ago
March 21, 2025
2 replies
0 views

I messed up. I logged into Intuit to access Turbotax. Filled out my tax information and paid the $78 Turbotax fee. Then I realized I had logged in used the Quickbooks login and the tax information I filled out didn't pull my information from the previous year. I did NOT file those taxes. When I redid it using the correct login for Turbotax the information was correct. But to file those taxes Turbotax charged me $188. I paid and filed the taxes. Is there any way to get a refund of the $78 dollars? I know it was my mistake, but I don't want to pay twice!

TurboTax Premier Online

DoninGA

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

X

xmasbaby0

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number..

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**