Prior years documents are not showing. Just says try again.

Forum|Forum|1 year ago
March 7, 2025
1 reply
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When I try to view my prior years tax returns on any device, it says "Something went wrong, Try again".

DoninGA

To access your prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Start the 2024 online tax return by entering some personal information then click on Tax Home on the left side of the screen.

On the Tax Home webpage -

Scroll down to the section Your tax returns & documents. Click on the Year and Click on Download/print return (PDF)

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript

For a fee of $30 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

reedtaylor89Author

I appreciate the reply however that is not working. As I mentioned in my post, when I click on the prior years, it says something went wrong try again.

DoninGA

@reedtaylor89 Try clearing cache and cookies on your web browser.

See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/L8EEqjh3R_US_en_US?uid=m7zcv0ol

See this TurboTax support FAQ for clearing cookies - https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/delete-cookies/L009gaGqG_US_en_US?uid=m7zcvv59

If that does not resolve the problem, then try changing your web browser to one of these you are not currently using - Google Chrome, Mozilla Firefox, Microsoft Edge