Received refund from "TPG PRODUCTS SBTPG LLC” today but amount is short by $700

Forum|Forum|2 years ago
March 7, 2024
54 replies
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Today I received a direct deposit for my federal refund, but the amount was short by roughly $700. This is after I calculate the amount TurboTax shows they would take on my service order. When I check my filing on the IRS site it shows that I should have received the amount TurboTax has which is not what was deposited. I know there seemed to be issues with this TPG vendor in the past. Anyone else seeing problems with their deposit this year?

Not A Product Question

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hilljonathan9

Yes I have 500 missing from mine it was bad enough they took so much this year now thos and I did my taxes myself just on there platform and they charged me without any knowledge of them doing so

DoninGA

@hilljonathan9

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com

qtykari2

Mine was short 2,339! IRS page and turbo tax said I was to get 2444, but only 105 was deposited. Wtf!? Thing is... IRS page said it's to be deposited on April 30th, same with turbo. But the deposit I received was on April 24th. So I took a screenshot of EVERYTHING.

jfish1985

I don't recall agreeing to another company stealing my refund after already paying TurboTax to file

xmasbaby0

@jfish1985 You are posting to a thread with posts from multiple users so we are not sure what the context is for your post. However, you say you do not "recall" agreeing to something after "already paying TurboTax..." How did you pay TurboTax? Did you pay your fees with a credit or debit card before you e-filed? Or did you choose to pay your software fees by having them deducted from your federal refund? If you chose to pay the fees from your federal refund you also agreed to pay a "refund processing fee" of $40 ($45 in CA).

How can I see my TurboTax fees?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbotax-online/L1XnIzgzg_US_en_US?uid=m682vq7k

What is Refund Processing Service?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Spayne5171

Yes, same thing here. Not quite 700. Short, but about 1/2 of my refund is missing. How do I get this fixed? This really sucks 😞

DoninGA

@Spayne5171 wrote:

Yes, same thing here. Not quite 700. Short, but about 1/2 of my refund is missing. How do I get this fixed? This really sucks 😞

Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Are you also receiving a state tax refund? If so, the state refund is sent directly to you based on how you chose to receive the state tax refund, it does not go through the third party processor.
Use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com