What if the IRS says that my refund was deposited into my bank account but it never was?

The IRS only indicates that the tax refund was Sent.  The IRS has no way to know if the refund was deposited.

https://www.irs.gov/wheres-my-refund

• Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.

Look at your federal tax return, Form 1040.  The routing and account number for direct deposit will be on Lines 35b and 35d.

Or you can look at the Federal Information Worksheet in Part V for the bank routing and account number you entered.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download/print return (PDF)

Or -

When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state. 

This will take you back to the 2024 online tax return.

Click on Tax Tools on the left side of the online program screen.  Then click on Print Center.  Then click on Print, save or preview this year's return.  Choose the option Include government and TurboTax worksheets

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.