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March 11, 2024
Question

Where on the turbotax website do I find the messages from my tax advisor?

  • March 11, 2024
  • 2 replies
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I received several emails stating that there is a message from my tax advisor. There is a "sign in" link button that goes to a basic turbotax website. There is no mailbox or other there to be seen.

2 replies

VolvoGirl
March 11, 2024

See if this works.  

How to find messages from the expert.  First open your return.  Click on Add a State to let you back into your return.

https://ttlc.intuit.com/community/tax-topics/help/how-do-i-see-messages-from-my-tax-expert/00/1304851

 

You can review the message from your Tax Expert by logging into your TurboTax account and clicking the red box that says "EXPERT HELP" in the upper right-hand corner of your screen.  Next, in the window that appears, look for "my contact history" and click on it.  In the message(s) that appear, click on them and you should see the message you are looking for.

ranamaskaAuthor
March 11, 2024

no red box anywhere....

March 11, 2024

Not sure, but here's something to try:

 

Assuming you have an Intuit Account, log in as usual, and in the top right corner look for a bell (notifications.)   See if there is anything there.   See image:

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ranamaskaAuthor
March 11, 2024

have not seen a page yet that has this at the top - and I have seen a lot of pages