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R
rlisad
April 13, 2025
Question

Why can't I receive a refund for Max benefits when I haven't filed or agreed to the terms and conditions?

  • April 13, 2025
  • 1 reply
  • 0 views
No text available

    1 reply

    DoninGA
    DoninGA
    April 13, 2025

    If you have not actually paid for the TurboTax account you can remove Max benefits.

    See this TurboTax support FAQ for how to remove Max benefits - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/remove-max/L4Lfp46xI_US_en_US?uid=m9fyrkt5

     

    Otherwise -

     

    You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


    See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

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