Skip to main content
TurboTax
Community
TurboTax
Community
TurboTax
Community
K
k2reed
March 23, 2025
Question

Why do I have to keep entering my information? Is there a problem with this version of TurboTas????

  • March 23, 2025
  • 1 reply
  • 0 views
I enter my 1098 information. The next screen says I need to review the information. Then I have to enter it all again. I anyone else having this issue?

    1 reply

    LindaS5247
    LindaS5247
    March 23, 2025

    You may be able to resolve this by logging out of the program and logging back in. You can also clear your cache and cookies.

     ‌Please click here for instructions on how to clear your cache. Please click here for instructions on clearing your cookies.

     

    You may also try using another browser.

     

    Make sure to run all updates to your TurboTax Program. Click here for information on manually updating TurboTax.

     

    If you have additional information or questions regarding this, please return to Community and we would be glad to help.

    **Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"
    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Terms & ConditionsCookie settingsAccessibility statement
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2022 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
    of Intuit Inc. Terms and conditions, features, support, pricing, and service options
    subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by
    C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    Accessibility

    TRUSTe nResult Certified e-File C-Level Security Certification