Their rep just told me essentially the same thing - wait til Sunday/Monday and try again. Apparently this is happening to about 1/3 of states & they're hearing from accountants that there's some kind of "delay". Didn't fully understand.
It would be helpful if a an Intuit technician could respond and provide the issue and when to expect the situation to be rectified. Also, if there is a work around that would be helpful.
This is a known issue caused by an update to the New Jersey forms that were just released. It is being worked on and you should keep checking back to see if it is fixed.
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Thank you. FYI - I do have a Case Id and spoke to both a TT support person and a TT Tax Expert during a shared screen session yesterday, during which they reviewed my input. Both said it was not a software error, it was due to a change in NJ tax law, and my only option was to file by paper. Based on your response versus what TT told me yesterday at noon, it is clear that TT is not sending the same message with customers. Similar mixed messages occurred with the 12b deduction issue - which is also a software defect.
A growing concern is QUALITY. For me this means robustness of TT program specifications, development, and testing; particularly stress and regression testing. I will wait to see if the software error is corrected as eFiling is preferable to paper filing for everyone.
NJ resident with same problem using TT Premier Desktop. W2, 1099INT, and 1099DIV. Very vanilla. No K1, Partnership, LLC or S Corporation or any other thing as described on NJ Division of Taxation website for Pass-Through Business Alternative Income Tax Credit. Prior to today's software update, had a message "waiting for NJ Disposition of Property Form (NJDOP)", even though I didn't sell any mutual funds, stocks, property. We do not have a business.
Same income input sources as last year which have allowed NJ eFiling for many years. Cannot find a workaround. Called TT. They insisted that I file a paper return because of a change in NJ Tax law but could not answer my question as to what income source or whatever was responsible for producing this message. I do not understand this at all.
Hi @fairfolk71 - you're in good company, seems like a lot of us are having the same issue!
In my discussion thread on this issue, I ended up purchasing the TurboTax live product and speaking with a tax expert/support rep. She informed me that this is a known issue that is under investigation by TurboTax, and confirmed this is a software issue and not an issue with your individual tax circumstances.
Unfortunately there are no workarounds at this time. Current guidance is to try again Sunday/Monday and hopefully it will have been fixed. Alternatively, you can contact TurboTax support and asked to be added to the queue for this issue. They will email you when it has been resolved.
I just get a message that the electronic filing failed No Reason was given. Very frustrating since the deadline is approaching and Taxcut is providing no answer.