Declined credit card

Forum|Forum|5 years ago
December 9, 2020
2 replies
0 views

I keep getting emails saying my credit card was declined. Please update your payment information, which I did 2 months ago. Yet for some reason you continue to try using the declined card. Why do you not want my business? And your automated voice support system is annoying and in no way helpful.

William F Ackerman

xmasbaby0

No one in the user forum has access to your account. We cannot update your card for you. If you are having trouble doing that yourself contact customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Boldfire1Author

The automated voice "support" is absolutely useless and disconnected me twice, when it was sending me to a real person.

VolvoGirl

You might have another account and are trying to change it in the wrong account.

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/