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November 20, 2020
Solved

Error getting my credit score

  • November 20, 2020
  • 2 replies
  • 0 views

Every time I log into the Turbo app, it says there’s an error getting my credit score and to try again. And in my credit score options area it says last updated November or 2019 and am a little confused. 

    Best answer by Anonymous_

    You can try uninstalling and reinstalling the app. 

     

    Otherwise, you can try getting support on Turbo's Facebook or Twitter page.

     

    Facebook: https://www.facebook.com/IntuitTurbo/?ref=br_rs

     

    Twitter: https://twitter.com/intuitturbo

    2 replies

    November 20, 2020

    You can try uninstalling and reinstalling the app. 

     

    Otherwise, you can try getting support on Turbo's Facebook or Twitter page.

     

    Facebook: https://www.facebook.com/IntuitTurbo/?ref=br_rs

     

    Twitter: https://twitter.com/intuitturbo

    November 20, 2020

    First, try logging directly into "Turbo" on the web.  https://turbo.intuit.com

     

    Make sure your account name and password are working and that you can log into your account and see your information.  If that doesn't work, you need to call support.  If the web browser does work, then the smart device app has a problem.  Try deleting it, reinstalling, and do a fresh log in. 

    November 20, 2020

    I do not believe phone support is provided for Turbo, at least not according to what the Community Manager, @KatieH, has posted.