If you are using TurboTax online edition, I would suggest you clear cache and cookies on your web browser. Here are the steps: Check your internet connection. Try to log out and sign back in the program. Clear your cache and sign back into the program. To clear cache, click here: Cache You may also try a different browser. And try againTo enter your foreign tax credit information, follow here: Open up your TurboTax account and select Pick up where you left off At the right upper corner, in the search box, type in "foreign tax credit" and Enter Select Jump to foreign tax credit Follow prompts@callister-m

Question

Foreign Tax Credit: the system is not allowing me to enter amount of foreign taxes paid. It is referring me back to Wages and Salaries, but this is already complete?

Forum|Forum|5 years ago
April 11, 2020
1 reply
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TurboTax Premier Online

L

linaj20201

If you are using TurboTax online edition, I would suggest you clear cache and cookies on your web browser. Here are the steps:

Check your internet connection. Try to log out and sign back in the program.
Clear your cache and sign back into the program. To clear cache, click here: Cache
You may also try a different browser.
And try again

To enter your foreign tax credit information, follow here:

Open up your TurboTax account and select Pick up where you left off
At the right upper corner, in the search box, type in "foreign tax credit" and Enter
Select Jump to foreign tax credit
Follow prompts

@callister-m

C

callister-mAuthor

Thanks for the tip. Unfortunately clearing the cache and changing browsers (from Safari to Chrome) did not help. the Foreign Earned Income and Exclusions section (Wages and Income) takes me all the way through Foreign Income deduction and Housing exclusion, but no place to enter foreign taxes paid (my taxes are not on a form--need to be manually entered, foreign company). The Foreign Tax Credit section (Deductions and Credits) just refers me back to wages and salaries to enter the foreign tax paid. I think there is a system glitch.

F

fsaracev

I have the same issue. The system is not allowing me to enter amount of foreign taxes paid. I just spent 30 mins with TurboTax support but they could not help. It seems everything is entered correctly but TurboTax is not allowing to proceed with entering foreign taxes paid. It feels like a software bug.