Question

Medical Expenses

Forum|Forum|1 year ago
March 1, 2025
1 reply
0 views

Why won't TurboTax let me revisit my medical expenses? I click on Update and it just tells me: "Thanks, we got all your Medical Expense info" and returns me to the previous screen.

D

DianeW777

For TurboTax Online/Mobile: In this situation, first please try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis with online activity.

Close your TurboTax return first.

Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.

How to clear your cache

If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.

Once this is complete open your return and try again.

Search (upper right) > type medical expenses > Click 'See more' in the article below > Click Schedule A
TurboTax Desktop > Search (upper right) > type medical expenses > Click the Jump to... link

Please update here if you have the same experience afterwards.

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S

SeaviewsonicAuthor

Hi, thank you for your response. I did check for updates but TT is up to date. I followed your directions and got the same result.

D

DianeW777

If you would like to send us a “diagnostic” file that has your “numbers” but not your personal information it would help.  If you would like to do this, here are the instructions: (Don't forget to give us the state)

TurboTax Online:

Open your return -Go to the menu panel on the left side of your return and select Tax Tools.

Then select Tools below Tax Tools.
A window will pop up which says Tools Center.
On this screen, select Share my file with Agent.
You will see a message explaining what the diagnostic copy is.  Click okay through this screen and then you will get a Token number.
Reply to this thread with your Token number and your state. This will allow us to open a copy of your return without seeing any personal information.

TurboTax Desktop:

If you like, you can send a copy of your return that will be scrubbed to eliminate your personal data by using these steps:

Click on Online in the top left menu of TurboTax CD/Download for Windows
Select 'Send Tax File to Agent'
Write down or send an image of your token number and state then place in this issue.
We can then review your exact scenario for a solution.
Please also tell us any states included in the return. This is necessary for us to view the return.

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

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