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CatinaT1
March 28, 2025

We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

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crewcab40Author
March 28, 2025

If your income is lower than  $139320.00

you get a refund  I have always got money back for the property tax refund and make much less than  the limit.  when I did the page it says 0.   Something is not correct.

 

March 29, 2025

If you'd like, we can look at your return and see exactly what you see to  help come to a resolution. The return will be scrubbed and won't include any of your personal details.

 

If you're using TurboTax Online:

Once you're logged in to your account,

- on the left hand panel, click on Tax Tools and then choose Tools

- on the pop up window, select Share my file with Agent

- you'll see a message saying you'll give us a copy of your tax return. Your personal information will be changed so we can't see any private information.

- click okay and you'll get another message with a token

 

If you're using TurboTax Desktop:

  • Click on Online in the top menu of TurboTax Desktop for Windows
  • Select 'Send Tax File to Agent'
  • Write down or send an image of your token number and state then place in this issue.
  • We can then review your exact scenario for a solution

 

Please reply to this message with your token so that we can further assist you. Let us know all other states that are included on the return.