TurboTax Premier Desktop 2024 Imports nothing from Itsdeductible

Forum|Forum|1 year ago
March 20, 2025
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I'm using TurboTax Premier Desktop 2024. When I click on "Import from ItsDeductible Online", I get prompted to login to ItsDeductible. After logging in, nothing is downloaded. My charitable items in ItsDeductible are correctly entered into year 2024. I'm stuck.

Best answer by mikem1024

Our tech team is currently looking into this. Thank you for bringing this to our attention.

@mikem1024 @seansrs968 @mikem1024

Solution was provided in another Post for this problem.

The short answer... Custom Item descriptions can only contain Alpha Numeric characters (letters, numbers and spaces). Any special characters and/or punctuation will cause the import to be silently ignored.

https://ttlc.intuit.com/community/tax-credits-deductions/discussion/re-itsdeductible-online-is-not-importing-to-desktop-for-2024/01/3648006#M349401

CatinaT1

Is this how you are trying to import?

From the Left side menu select Tax Tools choose "Tools"
pop up screen "Tools Center"
select "Topic List"
Your Deductions & Credits
"Tax Breaks"
scroll down to "Import ItsDeductible Online".

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mikem1024Author

In TT Premier Desktop 2024, there isn't a "Tax Breaks" item. Instead there is "Charitable Contributions"

From the "Tools" tab

Under "Your Deductions and Credits"

_______"Deductions and Credits"

___________"Charitable Contributions"

This takes me to the "Donations to Charity" in the desktop walk-through.

From there "Do you have an account with ItsDeductible Online" on which I click "yes" button.

I go through the Itsdeductible login step.

There is a brief popup message that says "Connecting to ItsDeductible". The Import never happens.

Instead I'm left at a "Donations" screen in the walk-through.

BrittanyS

If using TurboTax desktop, make sure you have loaded the most recent update. If the update has been completed, try the manual update download instead: