Question

Cant file my tax return saying they wont accept it. Giving me a messsage saying my information does not match what they have, how do I fix?

Forum|Forum|4 years ago
February 22, 2022
1 reply
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This is my first time doing taxes. I have filled out al the information that my T4 has given me. But when I go to file my return it says the information does not match and gives me an error number "31". Do i need to mail my return if it is my first time?

TurboTaxSusan

Yes, if this is your first-time filing, you will have to print & mail your return.

If you are using TurboTax Online, select File > Filing Hub* from the left side menu. Then click on "Print & Mail your return(s)" to go to a page where you can download a special version of your return to print off and mail.

*If you don’t see the Filing Hub option under File, then select CRA Online Mail and continue forward from there to get to the Filing Hub.

This Canada Revenue Agency (CRA) webpage has a list of where you can mail your return: Where to mail your paper T1 return