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April 30, 2023
Question

Does TurboTax simply go into 4 dots circling instead of contacting CRA to send our tax forms?

  • April 30, 2023
  • 2 replies
  • 0 views
Why will TurboTax not send our completed forms to CRA? 4 dots circling on the screen?

    2 replies

    May 1, 2023

    Hello
    You can try clearing your browser cache or using a different browser to try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help

     

    May 1, 2023

    Greetings @grandpacliff ! The '4 Dots' animation signals the system is attempting to submit your information to CRA. It sounds like you may just be experiencing a temporary connectivity or bandwidth issue. Be patient, since there's lots of traffic today to the CRA website - it may simply be taking longer than expected to resolve. If you're having connectivity issues on other devices at home, like your phone, cable, etc,  you may simply need to reset your router connection, then re-try after your connection has been re-established.