I am running TurboTax Standard ver. 00.01.71. I am did Save PDF For Mailing, and the saved PDF file has the Do Not Send By Mail watermark. This only for one return.

Forum|Forum|2 years ago
April 4, 2024
1 reply
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I did 2 returns, for CRA and MRQ. This error only occurred for my wife's CRA return. My CRA and MRQ saved files, and the MRQ of my wife are ok.
There must be a bug (error) with TurboTax ver 00.01.71.

GHarpe

Thank you for your feedback, we value your opinion and will share this information with the proper TurboTax team.

Here are two options for printing you may wish to review:

a) one is to print and mail to the CRA which will provide you with a PDF with no watermarks, or

b) you can skip the print & mail and click continue which will give you the option to print for your own records (with watermarks) before you Netfile.

After payment has been processed, in the side menu, select FILE, and then select Print & Mail your return to access the PDF without watermarks.

On the screen select the link to open a PDF copy of your return, which will download to your computer automatically, open the PDF and click on Print, this will be the copy you would send to the CRA without the watermark on it. Hit Done. You will then be directed to download a copy with watermarks for your own records.

Thank you for choosing TurboTax.

roberto5736Author

Hi Ginette,

The watermark (Do Not send By Mail) also shows on the Print To Mail printed file, and even if I select Print-to-PDF on my printer settings.

Roberto

GHarpe

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If there is no satisfactory resolution, please ask for an escalation to investigate the issue.

Thank you for choosing TurboTax.