I keep getting CRA Result 35 every time I try to net file

I tried to file my parents' tax return and got error code 35.  No, there is nothing to do with bankruptcy or pre-bankruptcy involved.  I called Turbotax and three agents were unable to help.  I was told to do the returns again and try to file, and that I would not be charged again.  I was charged again.  You have to pay before you can see if the return will work.  It didn't.  Still code 35.  I even manually filled in all the forms the second time around.

Called Turbotax again.  The agent said there are no refunds for the online version.   I googled while he was on the phone.  Found the form to ask for a refund.  He emailed the form.

Of course I can't get through to CRA.  Of course my dad's account was locked because I tried five times.