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C
corinnae1
February 14, 2024
Question

It is not letting me pay. My CC info and address are correct but its simply not working and I dont know what to do.

  • February 14, 2024
  • 1 reply
  • 0 views
I dont have a Canadian phone number anymore so i cannot get a callback.

    1 reply

    G
    GHarpe
    February 14, 2024

    Please try to clear all your information in this section then close your return and clear your cache. After restarting your computer, try again. 

     

    Thank you for choosing TurboTax.

    C
    corinnae1Author
    February 14, 2024

    Thanks. I tried that but i get the same error message. I have also tried using a different browser and using an incognito window and its the same issue. i dont understand why this is happening. I never have any issues paying with my CC. 

    G
    GHarpe
    February 14, 2024

    What is the error message you are getting?

     

    Thank you for choosing TurboTax.

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