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CD keeps ejecting from iMac. OSX 10.11.2.

Forum|Forum|6 years ago
June 1, 2019
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Best answer by macuser_22

https://ttlc.intuit.com/replies/4259363

Do other CD's read OK? If they do, then probably a bad CD.

If you purchased locally, take it back for a replacement or wait until customer service opens tomorrow.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

G

grotblutAuthor

I took it back to the store and exchanged it for H&R Block - that downloaded flawlessly in a couple of minutes. TT CD is not compatible with the new Mac operating system (OSX 10.11.2).

macuser_22Answer

https://ttlc.intuit.com/replies/4259363

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

macuser_22

It works fine for many others. Probably a bad CD. A CD that ejects but won't read indicated a bad CD. That is not an incompatibility issue, but a media issue.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**

G

grotblutAuthor

I do have a CD/DVD drive and other CDs run fine in it. Also, I tried this TurboTax CD in my wife's Windows laptop and it ran fine. It just is not compatible with Mac.

macuser_22

Maybe either the CD or the CD drive is flaky. But the Windows will only read the Windows software on the CD, not the Mac application where the CD might be damaged.

Since you have a Windows PC, you can try CD sharing and see if you can copy the Mac application to the Mac from the PC's CD drive.

See this Apple article.
<a rel="nofollow" target="_blank" href="https://support.apple.com/en-us/HT203973">https://support.apple.com/en-us/HT203973</a>

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**