Question

Pay with credit card not working

Forum|Forum|1 year ago
February 14, 2025
7 replies
0 views

Trying to e-file taxes and pay the $25 fees for state filing. Payment options are Pay with credit card or Pay with Federal Refund. After clicking Pay with credit card, the next screen says click “Continue” to be connected to our secure online store. When I click continue, a window pops open, but a blue circle spins non-stop.
I have cleared my cache, changed my display settings, disabled pop-up blockers, closed the laptop and re-opened as others have mentioned, nothing will get me past the blue circle of death. Please help.

DoninGA

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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Susie7777Author

I don’t believe this is a billing issue, as the screen to enter payment information never even loads…?

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vsheb

It appears that you may have similar problem that I do (you may want to check the post https://ttlc.intuit.com/community/taxes/discussion/turbotax-premier-won-t-efile-credit-card-payment-problem/00/3312346 ). I was told by tech support that the problem is due to not all state return forms being ready for e-filing for my state (Virginia). They said they would notify me when everything is ready. Meanwhile you can check the readiness of forms for your state here https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_states_online_individual.html .

Thanks.

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David Katri

This system is still not working as of March 2, 2025. Very frustrating. Have filed state returns for many years and never had this issue.

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BrittanyS

Can you clarify which state returns you are trying to e-file and whether you are using TurboTax Desktop or Online?

@David Katri

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K

kzc

I am having the same problem with the State of Nebraska. I am using TT Deluxe desktop. I have used TurboTax for many, many years and have never encountered this problem. I tried calling but got a representative that did not know what he was doing and obviously working remotely. He kept talking to others at home and was rude and not interested in helping to solve any tax problems. If this is what TT customer service is like, I may as well try a different tax program next year. I am not sure how I will ever e-File this state return.

Does anyone have a solution please?

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DP William

Does anyone know when this issue will be resolved? I'm hearing many discuss tech support said there is a problem is due to not all state return forms being ready for e-filing for several states - mine being Missouri. I've seen this link that takes you to the forms for your state and it verifies the forms are not updated/supported. https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_states_online_individual.h... .

I just called Customer Support to ask about this and he acted like he had no idea what I was talking about. I cannot efile unless I want to take the fees from my refund, and like many others I'm reading about, I just want to pay with my credit card and be done.

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David Katri

If you are not receiving a refund and cannot pay by credit card you are out of luck and have to file a paper state return which is very painful!

TurboTax needs to get this fixed...

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matthill33

Still seeing this issue on 3/25/25. Turbotax premier desktop on the latest windows, Massachusetts.

Steps I've tried with no luck:

- Restarting Computer

- Updating TurboTax

- Clearing cache

- Disabling pop up blockers

- Disabling antivirus

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MonikaK1

I am sorry you are having this experience. Check your Internet connections. You might also try using a different browser; Chrome usually works well.

Do you owe money to TurboTax for fees, the IRS for federal taxes or to your state for state taxes? You can also pay the IRS through the IRS website and Massachusetts at this website. Where TurboTax asks you how you are paying the tax, choose pay by check.

If you need to pay your TurboTax fees, you can pay by phone.

@Susie7777

@matthill33

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RealCardGame

He said he's using the desktop version, so why would you ask what browser he's using? He also said he's trying to pay the state e-file fee, so why would you ask what he's trying to pay and suggest he pay the IRS online? Your answer is useless.

I had to call TurboTax during business hours for each state I wanted to e-file for several people. It's a huge hassle, and the reps aren't very well trained in how to take payment over the phone and provide the confirmation number to unlock e-filing.

TurboTax is going to lose a lot of loyal customers over their decline in software quality and customer service. There are too many alternatives for them to suck so back and get away with it.

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matthill33

4/12 update. I got it to work after completely disabling my windows defender firewall, as well as all the other suggestions from this page: https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/troubleshoot-installation-running-turbotax-windows/L79TYvMhM_US_en_US

Go to Control Panel > System and Security > Windows Defender Firewall > Customize Settings > Turn off Windows defender firewall for both the private and public networks.

Crazy that TurboTax doesn't have good error messaging or tips right on the e-file screen. They clearly don't test and collect user feedback well since Windows Defender Firewall is a default setting for all windows devices. I will be trying out a different tax software next year.

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AP12158650

Also have exact same issue when trying to pay the $25 TT IL State efile charge by CC. No resolution after trying above posted solutions.

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RobertB4444

Please contact TurboTax support for help with this. You can contact them here.

@AP12158650

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rfamilyturbotax

April 15 2025. Final day to file. Paying with a credit card at the Audit Defense window and also the Sate Efile step both produce errors saying payment did not go through, and then having you Continue, which produces a screen saying Your Access has been restored. Reload State or something like that. In the end, it seems the credit card payments did not fail , and it seems the state was efiled. But TT does not give a confident feeling on this. I am shocked to learn so many people had to send in using paper for their state. Also not good is that tech support refuses to acknowledge there is a known issue. I am using Premier, on a Windows 11 PC Downloaded. If I am using a browser for anything it is Chrome. I do post on to the community each issue so we can figure it all out.