After I created my turbotax online account, I did not see the field to enter activation code

Forum|Forum|2 years ago
February 15, 2024
2 replies
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after login then see the same, can not go to step 2 activate ?

TurboTaxSusan

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

kblanh2Author

I did go to the link to activate. So It asked me to create an account. After I created an account then log into my account and seam no thing happen. I keep trying logging and logging. So I was stuck from there because next step is fill in 16 digits activation code but it’s not highlighted/ not active.
Thanks

TurboTaxSusan

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

tsang008

I purchased Turbotax Deluxe Online Edition from Costco. Today login to my turbox account, there is no page I can key in my new activation code for 2024 prior to my input. I tried to fill one page T4 but it said, could not support. Please guide me how to key my new actviation code that I purchased.

TurboTaxAniqua

To activate your TurboTax Online version please visit this link. Select that " I have an account" ,log into your account and proceed to the second step by adding your 16 digit activation code to review and activate the TurboTax Online product.

Thanks for choosing TurboTax.