Skip to main content
TurboTax
Community
TurboTax
Community
TurboTax
Community
I
imadassy
March 3, 2024
Question

Are you still facing issues accessing you 2023 tax return

  • March 3, 2024
  • 1 reply
  • 0 views
No text available

    1 reply

    TurboTaxSusan
    TurboTaxSusan
    March 3, 2024

    You can login to TurboTax Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/

    I
    imadassyAuthor
    March 3, 2024

    whenever i try to access the return i am getting the puppy picture.

     

    i contacted TurboTax 2 days ago and they asked me to wait 48 hours as they are working on the issue, but till today still the same.

    T
    TurboTaxBrenda
    March 4, 2024

    Can you please make sure that you log out of your Online account and log back in and if you get this puppy page - please make sure that you clean your cookies and cache, then try again.

     

    Thank you for choosing TurboTax.

    TurboTax Expert Assist
    TurboTax Expert

    Get answers to all your tax questions

    Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.

    Terms & ConditionsCookie settingsAccessibility statement
    Intuit
    TurboTax Credit Karma QuickBooks MailChimp

    ©1997-2022 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks
    of Intuit Inc. Terms and conditions, features, support, pricing, and service options
    subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by
    C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    Accessibility

    TRUSTe nResult Certified e-File C-Level Security Certification