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April 18, 2023
Question

Being charged for TurboTax Assist & Review Basic

  • April 18, 2023
  • 1 reply
  • 0 views
I started a free profile, never used any of the advanced options, yet I'm being charged $45

    1 reply

    TurboTaxSusan
    April 22, 2023

    Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product. 

     

    To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.