Question

Being charged for TurboTax Assist & Review Basic

Forum|Forum|2 years ago
April 18, 2023
1 reply
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I started a free profile, never used any of the advanced options, yet I'm being charged $45

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.

To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.