Solved

Cannot open Turbo Tax on New Computer Windows 11. States I have Windows 8

Forum|Forum|2 years ago
January 26, 2024
2 replies
0 views

No text available

Best answer by TurboTaxSusan

Did not work

Have you tried uninstalling and reinstalling the software?

You can find the installation file from our website to install TurboTax here: https://turbotax.intuit.ca/tax/software/install

TurboTaxSusan

Please make sure that your copy of Windows 11 is up to date.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

R

rapocsikAuthor

I tried & updated Windows 11 and it still does not work Got no response/help from the phone number.

TurboTaxSusan

Go to C:\Program Files (x86)\TurboTax 2023 or where ever you have TurboTax installed.

Right click on tt2023.exe and select Properties. Then click on the compatibility tab. Make sure nothing is checked under Compatibility Mode. If there is something checked, uncheck it and click OK. Then try to start TurboTax again.

TurboTaxSusan

@johnchan

You can use Windows search to look for it. Or check C:\Program Files (x86)\TurboTax 2023, which is the default installation location.

W

wchan22

I uninstall and re-install from the 2023 CD and search again in your captioned folder, but there is still no such tt2023.exe is found. Only a tt2923.exe.config file is found. And still I cannot open a 2022 file from my USB using this 2023 version with my new Window 11 laptop.