Cannot submit tax declaration

Forum|Forum|1 year ago
February 27, 2025
4 replies
0 views

Hello Folks,

I was able to sucsessfully submit my tax declaration, but I cannot do it for my wife (she had 0 income).

Federal + Quebec

Federal -> I want to submit using mail and NETFILE -> grey out

Quebec -> I want to submit QuebecNetFile is grey out, but to print and mail cannot select it.

Could you please advise how I can resolve it?

TurboTax Online Standard

GoooksAuthor

TurboTaxAniqua

Please verify that none of the forms you are using are locked: TurboTax FAQ: Why does TurboTax say my forms are locked or haven't been finalized?

If you are not using any locked forms, we suggest you to contact our Product support team. They have access to tools we don't have here in Community, like screenshare to investigate this issue for you.

Thank you for choosing TurboTax.

GoooksAuthor

Thank you for your reply.

How to check if the form used (in my return) and locked?

TurboTaxBrenda

Thank you for your patience & for choosing TurboTax.

GoooksAuthor

Still in progress?

TurboTaxAniqua

You can go over the return and see if anything you entered is related to the locked forms. Most of them are Capital Gains/Loss related.

Also, some people in Quebec are having problems filing if they have a T3 or T5 slip on their return. Our development them is working on resolving that issue.

If you are not using any of the locked forms Please try clearing the unneeded form and then closing unused forms. You can find those options under Edit>Forms in the top menu.

GoooksAuthor

It works! Thanks.

Brian1953

I am having the exact same problem as of march 18 2025, I live in Quebec any status on a Update?

TurboTaxAniqua

@Brian1953 All the locked forms will be unlocked and ready by the 20th of March, 2025, and you will be able to print/save/Netfile. We appreciate your patience.