Question

"CRA Result Code 615, your account is locked" was returned after trying to REFILE my spouse's return. Any tips? I've tried a few times.

Forum|Forum|3 years ago
March 21, 2023
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If your NETFILE/REFILE account has been locked, you will need to contact the CRA. NETFILE/REFILE is a service provided by the Canada Revenue Agency (CRA), not by TurboTax. TurboTax has no control over the CRA's servers, so we can't unlock it for you.

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency

E

ericdamkjar

I have checked with the CRA and they confirm my accouynt is not locked. However, I still get the message that I am locked out. CRA says it must be the TurboTax software that is causing the error. I am able to manually log into my CRA account.