Question

How to I change my taxes from Basic to Deluxe at the very start of the tax forms?

I put in that I'm using a Basic package, but I bought a Deluxe one. Now it wants to charge me to file my taxes.

If you have bought TurboTax Online, you need to go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

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