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tomlinson_bex
March 29, 2025
Question

I am reviewing my tax return and the optimize pension option keeps kicking me out of the Canadian site and says I have to log in again. I can't get past this step.

  • March 29, 2025
  • 1 reply
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    1 reply

    TurboTaxSusan
    TurboTaxSusan
    March 30, 2025

    Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team for more assistance.

     

     

    T
    tomlinson_bexAuthor
    April 2, 2025

    Hi I tried this and no success. I’ve tried different computers - no cookies were saved and still I keep getting kicked out of the program 

    should I try and start a new return? 

    T
    TurboImpotVeronique
    April 4, 2025

    This issue is known to our services and an investigation is currently underway. Our team is working to resolve it as soon as possible.

     

    We thank you for your patience and understanding.

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