I am trying to download the 2018 software for 1 person. It says "oops we've hit a snag but I am connected to the internet?

• You can try to Clear Cache and Cookies: In Chrome: Go to Settings > Privacy and security > Clear browsing data. In Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data. In Edge: Go to Settings > Privacy, search, and services > Clear browsing data.
• Try a Different Browser: If you are using Chrome, try Firefox, Edge, or another browser.
• Disable Extensions: Temporarily disable browser extensions, especially ad blockers or privacy extensions.
• Download Windows Device: If you are using MAC it will not download on it, you have to use a Windows device to download the software.
• Check Firewall/Antivirus Settings: Ensure that your firewall or antivirus software is not blocking the download.

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

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