If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?. Please note that once you have successfully used your TurboTax Online activation code, you don’t need to use it again.
For 4 days now I am trying to download a software I bought on line. After I switch to Turbotax activate, the blue dot appears and stay on my screen forever. My son and grandson also tried with the same results. I am really frustrated because Amazon is refusing to reimburse me for the purchase of Turbo tax.
Are you using the Online version or desktop CD/Download version? Are you using a MAC computer? Our TurboTax download is not compatible with MAC computers.
Thank you for choosing TurboTax.
TurboTax Expert Assist
Get answers to all your tax questions
Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Expert Assist.