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April 29, 2025
Question

I cannot pay for my Turbo tax products. I get the error "We are sorry, we are having trouble authorising your credit card." But I see the transaction on my credit card.

  • April 29, 2025
  • 1 reply
  • 0 views
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    1 reply

    kim-n
    April 30, 2025

    Hi there, 
    The charge you're seeing on your credit card is a hold amount, can you please try again in a few hours. 
    If you are still having issues, please contact our phone support team as they will be able to assist you further.

     

    Thanks so much!

    Kim