Question

I clicked on the "upgrade product" by accident.It turns out I do not need it.How can I go back to the cheaper tier? I think I was in "deluxe" before?

Forum|Forum|3 years ago
April 29, 2022
1 reply
0 views

The checkout screen does not let me set the product I am buying. It is stuck now.

It is a dark-pattern to only allow upgrades, and not downgrades. As a matter of fact, it may be an illegal practice for online commerce, and you Intuit could be held liable for that.

S

Sam_Tax

If you are using TurboTax Online, you’ll need to start a new return to change your product. To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.

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